Although rare, we understand that an order might need to be returned to us for a number of reasons. Please contact us before sending anything back to make sure the correct process is followed.
· 1.You changed your mind
o We offer a generous 30 day return policy for change of mind on selected items only. Some Adult products cannot be returned due to health and sanitary reasons. Please check the listing first, and if returns are accepted, then you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
o For obvious health and hygiene reasons we are unable to accept any returns that have been opened as they can not be resold. We have to be extremely strict with this policy as I am sure most customers would not like to have purchased a product of this nature when someone else has already owned this as unfortunately we are unable to accept everyone’s claim that their item remained unopened and unhandled as most of our stock does not come sealed in a way to prove this.However, if the product is packaged by the manufactured as sealed and it has clearly not been tampered with, you may return it for an exchange or refund. Please understand we have this policy in place to protect you, our customer and your health and wellbeing.
o Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
· 2.You received the wrong item, or it arrived damaged
o All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
o All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
o Please take photographs of the damage and contact us so we can report it to our insurer, carrier and fulfilment team.
· 3.The item is faulty
o Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.
o Should your product be faulty, we will happily replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.